linkwd Casino & Sportsbook Data Care

This page describes what we collect when you use linkwd and how we keep that data protected. We operate as an online entertainment platform in supported jurisdictions across Indonesia, and we take your privacy seriously. Our data practices are built around transparency — you should know exactly what information we hold, why we need it, and how long we keep it. We don't sell your data to marketers, and we don't share it beyond what's necessary to run the platform and comply with local law.

When you sign up for linkwd, create an account, deposit funds, or play games, you provide us with personal information. We use that information to verify your identity, process your transactions, prevent fraud, and improve your experience. This policy explains each category of data we collect and the safeguards we've put in place. If you have questions about how we handle your information, our support team can clarify during standard business hours.

We're committed to keeping your data secure. Our servers use encryption, our staff access is restricted, and we regularly audit our systems. If a data breach occurs, we notify affected account holders without delay and work with authorities as required by law.

What data we collect on linkwd

We collect information in several categories. First, account information: when you sign up, we ask for your email, phone number, full name, date of birth, and residential address. We verify your email and phone with confirmation codes. We also collect government-issued ID and proof of address during Know Your Customer verification — these documents are scanned and stored securely. We don't ask for more than we need, and we delete documents according to our retention schedule once verification is complete.

Second, transaction data: every deposit, withdrawal, and game activity is logged. We record the payment method you used (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer via mobile banking, local payment, online payment, e-wallet), the amount, the timestamp, and the outcome. This data helps us detect fraud, resolve disputes, and comply with financial regulations. Third, device and usage data: we collect information about your phone or browser — your device type, operating system version, IP address, and which games or sports markets you access. We use this to optimise linkwd for your device and to understand which features are most popular.

Fourth, communication data: if you contact our support team via email, in-app chat, or phone, we keep records of those conversations. We use them to resolve your issue and to improve our support process. Fifth, cookies and tracking: when you visit linkwd on a browser, we use cookies to remember your login session and your preferences. We don't use cookies to track you across other websites.

Note: We collect only the data necessary to operate linkwd and comply with law. We don't ask for your mother's maiden name, your social security number, or any information unrelated to account verification and gaming.

How we use your data on linkwd

We use your data for several purposes. Account management: we use your name, email, and phone to create and manage your account, send you login links, and help you recover access if you forget your password. Verification and compliance: we use your ID and address to verify you're eligible to use linkwd in your jurisdiction and to comply with anti-money-laundering regulations. Payment processing: we share your transaction data with payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, and your bank) to complete deposits and withdrawals. These processors are bound by confidentiality agreements.

Fraud prevention: we analyse your account activity to detect unusual patterns — multiple failed logins, rapid withdrawals, or game behaviour that suggests automation. If we detect fraud, we may freeze your account pending investigation. Service improvement: we use anonymised usage data to understand which games are popular, which payment methods work best, and where linkwd is slow or crashes. We don't use this data to identify you personally. Customer support: we use your communication history to resolve issues and to train our support team.

Third parties and data processors on linkwd

We work with third-party processors who handle data on our behalf. Payment processors (local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) receive your transaction details to complete deposits and withdrawals. Cloud hosting providers store our servers and databases — these may be located outside Indonesia. Email and SMS providers send you account notifications and password resets. Analytics providers help us understand how linkwd is used. All processors sign data-processing agreements that require them to protect your data and use it only for the purposes we specify.

We don't sell your data to advertisers or data brokers. We may share anonymised, aggregated data with researchers or regulators — for example, "linkwd processed 50,000 transactions in Jakarta during Idul Fitri" — but this data cannot identify you. If local law requires us to disclose your data to authorities, we comply and notify you unless law forbids notification.

Data retention: We keep account data for as long as your account is active, plus seven years for regulatory compliance. KYC documents are deleted after verification unless law requires longer storage.
Your rights: You can request a copy of your data, ask us to correct errors, or request deletion where law permits. Contact us to exercise these rights.
Security: We use encryption, firewalls, and access controls. Our staff sign confidentiality agreements. We audit our systems regularly.

Mobile app data and linkwd on your device

If you install the linkwd Android app, we request permissions to access your device's internet connection, storage, and notification system. We use these to deliver the app, cache game data offline, and send you push notifications about account updates and game results. We don't access your contacts, photos, or other apps. The app stores your login session locally on your device — if you uninstall the app, that session is deleted. We don't back up your session to the cloud without your consent.

On iOS, you access linkwd through your browser. We don't have access to iOS system permissions. You can add linkwd to your home screen for quick access, and the browser will cache some data locally for faster loading. If you clear your browser cache, you'll need to log in again.

Cookies and tracking on linkwd

We use cookies to remember your login session and your language preference. These are essential cookies — without them, you'd need to log in every time you refresh the page. We don't use cookies to track you across other websites or to build a profile of your browsing habits outside linkwd. Third-party analytics providers may set cookies to help us understand how linkwd is used, but these are limited to our domain.

Your rights and contact on linkwd

You have the right to access your data, correct errors, and request deletion where applicable law permits. To exercise these rights, contact our support team via email or in-app chat. We respond within standard business hours. You also have the right to lodge a complaint with your local data protection authority if you believe we've mishandled your data. Our contact details are available in the footer of linkwd.

We may update this privacy policy from time to time. Material changes will be communicated via email or in-app notification. Continued use of linkwd after a change constitutes acceptance of the updated policy. This policy applies to all users of linkwd across supported jurisdictions in Indonesia, including Jakarta, Surabaya, Bandung, and Medan. Thank you for trusting us with your data.

Our commitment to your privacy

We at linkwd believe privacy is a right, not a feature we add as an afterthought. Your data is yours — we hold it in trust, and we take that responsibility seriously. We don't monetise your personal information, we don't share it carelessly, and we don't keep it longer than necessary. If you have concerns about how we handle your data, reach out to us. We're here to answer questions and to make things right if something goes wrong. Thank you for your trust.